Payment Policy

Last Updated: October 13, 2025

This Payment Policy outlines the terms, conditions, and procedures governing all financial transactions between SOMYA MARKETING (“the Company”) and its clients (“the Client”). It is designed to ensure transparency, accountability, and mutual understanding between both parties in all monetary dealings related to marketing, branding, digital, and technology projects undertaken by the Company.

By engaging SOMYA MARKETING’s services—whether through written agreement, purchase order, quotation approval, or by making an advance payment—the Client acknowledges and agrees to abide by this Payment Policy in full.

SOMYA MARKETING operates with the objective of maintaining fair business practices while ensuring that all resources, manpower, and creative inputs invested in a project are adequately compensated. The policies set forth herein apply to all projects, whether for marketing campaigns, digital transformation, advertising, or technology-based solutions.

Advance Payment Requirement

To initiate any project, a minimum advance payment of 50% of the total project value is required at the time of signing the agreement or approving the quotation. This advance confirms the Client’s commitment to proceed and enables SOMYA MARKETING to allocate resources, schedule manpower, and commence preliminary planning and design activities.

Work Commencement: Project work will begin only after the advance payment is credited to SOMYA MARKETING’s designated bank account.
Purpose of Advance: The advance covers initial administrative costs, research, resource allocation, and partial development/design expenses.
Non-Refundable Nature: Since significant planning begins immediately after confirmation, the advance payment is non-refundable, except under conditions stated in the Refund Policy section.

Failure to pay the advance within the stipulated time frame may delay project commencement and affect delivery timelines.

Milestone-Based Payment Structure

For medium and large-scale projects, payments are structured according to defined milestones. Each milestone represents a major deliverable or completion stage of the project. The Client agrees to clear each milestone payment before the next phase begins.

Example Structure:

50% Advance Payment – To initiate the project
30% Mid-Project Payment – Upon delivery of design drafts, prototypes, or midway progress reports
20% Final Payment – Before final delivery or deployment

This system ensures transparency and shared accountability. It also allows the Client to review deliverables at each stage, ensuring satisfaction before proceeding further.

Mode of Payment

SOMYA MARKETING accepts payments through the following channels:

Bank transfer (NEFT/RTGS/IMPS)
Cheque (subject to clearance before work continues)
UPI (official business account only)
Other approved payment methods as specified in the official invoice

All payments must be made in Indian Rupees (INR) unless otherwise stated in the contract.
Clients are required to send payment proof (transaction reference or screenshot) for timely acknowledgment.

Any bank transfer or transaction fees are to be borne by the Client.

Taxes and Government Levies

All prices quoted by SOMYA MARKETING are exclusive of taxes unless explicitly stated otherwise. Applicable Goods and Services Tax (GST) and any other government-imposed levies will be added to the final invoice at the prevailing rate.

The Client agrees to pay applicable taxes as per Indian tax laws.
In case of withholding or deduction of taxes by the Client, relevant certificates must be provided to SOMYA MARKETING for compliance.
Any foreign remittance or cross-border payment fees (if applicable) shall be the Client’s responsibility.

Delay in Payments

Timely payments are crucial for smooth project execution. SOMYA MARKETING expects Clients to adhere to the mutually agreed payment schedule.

Payments delayed beyond 7 calendar days from the due date will attract a late fee of [X%] per week on the outstanding amount.
Continued non-payment beyond 30 days may result in the temporary suspension or termination of services.
Reinstating a paused project may incur additional resumption or reactivation charges.

The Company reserves the right to withhold deliverables, credentials, or access until full payment is received.

Project Hold and Resumption

If the Client fails to make timely payments, SOMYA MARKETING reserves the right to pause or suspend the project until all outstanding dues are cleared.

Upon resumption:

The Client must pay all pending invoices including any applicable late fees.
Revised timelines will be communicated, as delays may affect project delivery.
The Company is not liable for loss of data, ranking, campaign momentum, or opportunity costs arising from such holds.

Refund Policy

The following rules apply to all refund-related cases:

Advance Payment: Once paid, the advance amount is non-refundable, as it covers initial costs, manpower allocation, and project planning.
Voluntary Discontinuation by Client:
- If the Client chooses to cancel the project after commencement, only 15% of the total project value may be refunded as a goodwill gesture.
- Any completed work until the cancellation date will be billed in full.
Non-Delivery by SOMYA MARKETING:
In rare circumstances where SOMYA MARKETING fails to deliver agreed services due to internal or uncontrollable factors, the Client will receive a proportionate refund for the uncompleted portion.
No Refunds for:
- Delay caused by the Client (e.g., lack of content, approvals, or inputs)
- Partially delivered milestones where work is already initiated
- Marketing campaigns already launched or ads placed with third-party platforms

Refunds, where applicable, will be processed within 15 working days after official approval.

Additional Features, Revisions, and Scope Expansion

Requests for additional features, revisions beyond the agreed limit, or new functionalities not covered in the original scope will be treated as scope expansion.

SOMYA MARKETING will provide a revised quotation or change order for the additional work.
Work on new items will commence only after written approval and payment confirmation for the revised cost.
Revisions within the original scope are complimentary as specified in the project proposal; additional rounds may incur extra charges.

This ensures fair compensation for additional development, design, or marketing efforts requested beyond the initial agreement.

Ownership of Work

All designs, creatives, source codes, campaign materials, strategies, and related deliverables remain the exclusive property of SOMYA MARKETING until full and final payment is received.

Upon settlement:

Ownership and intellectual property rights are transferred to the Client (except for proprietary tools, templates, or plugins).
SOMYA MARKETING retains the right to showcase completed projects in its portfolio, marketing materials, and case studies, unless otherwise agreed in writing.

Any unauthorized use of work before full payment constitutes a breach of intellectual property rights and may lead to legal action.

Final Delivery and Handover

Final project deliverables—including source files, credentials, marketing assets, or deployment—will be shared only after 100% payment clearance.

Upon handover:

The Client assumes full responsibility for maintenance, hosting renewals, or third-party subscriptions (if applicable).
SOMYA MARKETING may offer post-delivery support or AMC (Annual Maintenance Contract) under a separate agreement.

Cancellation Policy

Cancellation by Client

If the Client decides to cancel the project midway:

All completed work up to the date of cancellation will be invoiced and payable in full.
No refund will be provided for work already delivered or in progress.
SOMYA MARKETING retains the right to repurpose or reuse design concepts that were not fully paid for.

Cancellation by SOMYA MARKETING

In rare cases where the Company must cancel a project due to unforeseen circumstances:

The Client will receive a refund proportionate to the uncompleted portion of the work.
SOMYA MARKETING will provide all completed deliverables up to the date of termination.

Payment Acknowledgment and Invoicing

Upon receiving payment, SOMYA MARKETING will issue an official invoice and payment acknowledgment for accounting and record purposes.

All invoices will include:

Project name or service description
Tax details (GSTIN, PAN, etc.)
Due dates and payment terms
Bank details for transfer

Clients are encouraged to retain these records for their own financial reference.

Communication and Approvals

All financial and project-related communication should be conducted through official email or documented channels.
Verbal confirmations are not considered binding unless followed by written approval.

Payment reminders, milestone updates, and receipts will be sent via the Client’s registered communication channel.

Confidentiality

Both parties agree to maintain strict confidentiality regarding pricing, payment structure, and proprietary information shared during the project.
Financial details shall not be disclosed to third parties without written consent.

Limitation of Liability

SOMYA MARKETING shall not be held liable for:

Financial losses due to delays caused by Client inaction or late payment.
Third-party platform failures (Google Ads, Meta, hosting providers, etc.).
Chargebacks or payment disputes initiated after full project delivery.

In all cases, SOMYA MARKETING’s liability shall not exceed the total amount paid by the Client for the specific project.

Dispute Resolution and Jurisdiction

All efforts will be made to resolve any disagreements amicably through negotiation and communication.
If a resolution cannot be reached, disputes shall be subject to the following terms:

All transactions and agreements between SOMYA MARKETING and its Clients are governed by the laws of India.
The exclusive jurisdiction for all disputes, claims, or legal matters shall lie with the courts of Ranchi, Jharkhand.
Both parties agree not to initiate legal action outside this jurisdiction.

Policy Updates

SOMYA MARKETING reserves the right to modify or update this Payment Policy from time to time without prior notice.
Any changes will be published on the official company website and will apply to all future projects and renewals.

Client Acknowledgment

By signing an agreement, accepting a quotation, or making an advance payment, the Client acknowledges that:

They have read and understood SOMYA MARKETING’s Payment Policy.
They agree to comply with all terms, including payment schedules, refund rules, and ownership clauses.
They understand that non-compliance may result in delays, project suspension, or termination.

Contact Information

For payment-related queries, invoicing, or support, Clients may contact: